ec77 Privacy Policy

1.Introduction

1.1 ec77 ("Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at ec77.club. This Privacy Policy applies to all personal data processed by ec77 in connection with your use of the Platform, including when you register an account, make a deposit or withdrawal, place a bet, play a casino game, contact our support team, or simply browse ec77.club.

1.2 By registering an ec77 account or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you should not use the ec77 Platform.

1.3 This Privacy Policy should be read alongside ec77's Terms & Conditions, which govern your use of the Platform and are incorporated by reference into this Policy.

2.Data We Collect

2.1 Registration Data. When you create an ec77 account, we collect the information you provide at the point of registration. This includes: full legal name, date of birth, residential address, email address, mobile phone number, and the username and password you select for your account.

2.2 Identity Verification Data (KYC). As part of our Know Your Customer obligations, ec77 may request and collect copies of identity documents, including Pakistani Computerised National Identity Cards (CNIC), passports, or other government-issued ID documents. We may also collect proof of address documents and proof of payment method ownership.

2.3 Financial and Transaction Data. We collect records of all financial transactions made through your ec77 account, including deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah; withdrawal requests and settlements; bonus credits and wagering activity; and your account balance history. We do not store complete banking credentials or mobile wallet PINs.

2.4 Betting and Gaming Data. We maintain records of all bets placed, games played, outcomes, stakes, and winnings associated with your ec77 account. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data. When you access ec77, our systems automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, time zone, and session timestamps. This information is collected via server logs and standard web analytics tools.

2.6 Communications Data. If you contact ec77 support — via live chat, email, or any other channel — we retain records of those communications, including the content of messages and any attachments provided, for quality assurance and dispute resolution purposes.

3.How We Collect Data

ec77 collects personal data through the following means:

• Directly from you — when you register, complete KYC, make transactions, contact support, or otherwise interact with the Platform;
• Automatically — through server logs, cookies, and analytics tools when you browse or use ec77.club;
• From third-party service providers — including payment processors, identity verification providers, and fraud prevention services that process data on our behalf or share relevant data with us in connection with your account activity.

4.How We Use Your Data

ec77 uses the personal data we collect for the following purposes:

• To create, manage, and maintain your ec77 account;
• To process deposits, withdrawals, and other financial transactions in PKR;
• To verify your identity and age (18+) in accordance with our KYC obligations;
• To detect and prevent fraud, money laundering, and other prohibited activity;
• To provide customer support and resolve disputes;
• To send you account-related notifications, including transaction confirmations, security alerts, and support responses;
• To monitor and promote responsible gaming, including identifying patterns of play that may indicate problem gambling;
• To personalise your experience on the Platform, including displaying relevant betting markets, game recommendations, and promotional offers;
• To comply with applicable legal and regulatory obligations;
• To analyse Platform usage for product improvement and internal business reporting.

5.Legal Basis for Processing

5.1 ec77 processes your personal data on the following legal bases, depending on the specific processing activity:

• Performance of a contract — processing necessary to provide the services described in our Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation — processing required to comply with applicable legal requirements, including anti-money laundering obligations and KYC verification;
• Legitimate interests — processing necessary for ec77's legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, where such interests are not overridden by your data protection rights;
• Consent — where we rely on your consent for specific processing activities, such as marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6.Data Sharing

6.1 ec77 does not sell your personal data to third parties. We may share your personal data with the following categories of recipient, strictly to the extent necessary for the described purposes:

• Payment service providers — including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, to process your financial transactions;
• Identity verification providers — third-party KYC and age verification services used to confirm your identity and eligibility to use the Platform;
• Game providers — certified casino game studios that supply games to the ec77 Platform and may process technical session data in connection with game delivery;
• Fraud prevention and security providers — services that help ec77 detect and prevent fraudulent, prohibited, or unlawful activity;
• Legal and regulatory authorities — where required by law, court order, or regulatory instruction, including disclosures required by applicable anti-money laundering and counter-terrorism financing regulations.

6.2 All third-party service providers engaged by ec77 are subject to contractual obligations to process personal data only on ec77's instructions and in accordance with applicable data protection standards.

7.International Data Transfers

7.1 In order to provide its services, ec77 may transfer your personal data to countries outside your country of residence. Where such transfers occur, ec77 takes reasonable steps to ensure that your data is afforded a level of protection consistent with the principles set out in this Privacy Policy, including through the use of standard contractual clauses or equivalent transfer mechanisms where applicable.

8.Data Retention

8.1 ec77 retains your personal data for as long as your account is active and for such additional periods as are necessary to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Specifically:

• Account registration data and KYC documents are retained for a minimum of five (5) years following account closure;
• Transaction and betting records are retained for a minimum of five (5) years from the date of each transaction;
• Support communication records are retained for a minimum of two (2) years from the date of the communication.

8.2 Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised in accordance with ec77's data retention procedures.

9.Cookies & Tracking Technologies

9.1 ec77 uses cookies and similar tracking technologies on ec77.club. Cookies are small data files stored on your device that help us recognise you between sessions, maintain your login state, remember your preferences, and analyse how the Platform is used.

9.2 The following categories of cookies are used on ec77.club:

• Strictly necessary cookies — required for the Platform to function, including session management and login authentication;
• Analytics cookies — used to collect anonymised data about how visitors use ec77.club, to help us improve the Platform;
• Preference cookies — used to remember your settings and personalise your experience on ec77.

9.3 Most browsers allow you to control cookies through their settings. Please note that disabling strictly necessary cookies may affect the functionality of ec77.club.

10.Your Rights

10.1 Depending on applicable law, you may have the following rights in relation to your personal data held by ec77:

• Right of access — to request a copy of the personal data ec77 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to ec77's legal retention obligations;
• Right to restriction — to request that ec77 restrict its processing of your personal data in certain circumstances;
• Right to object — to object to ec77's processing of your personal data where that processing is based on legitimate interests;
• Right to data portability — to request a copy of personal data you have provided to ec77 in a structured, machine-readable format;
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting prior processing.

10.2 To exercise any of these rights, please contact ec77 support using the details set out in Section 15 of this Privacy Policy. ec77 will respond to valid requests within a reasonable period and in accordance with applicable legal requirements.

11.Children & Minors

11.1 ec77 is strictly an adult platform. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18. If ec77 becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed and all associated data will be deleted, subject to any legal retention obligations.

11.2 If you believe that a minor has registered an ec77 account, please contact support immediately using the details in Section 15.

12.Security Measures

12.1 ec77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ec77.club;
• Encryption of sensitive personal data at rest in ec77's systems;
• Access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and monitoring of ec77's infrastructure.

12.2 While ec77 takes appropriate steps to protect your personal data, no security system is impenetrable. You are responsible for maintaining the security of your own ec77 account credentials.

13.Third-Party Services

13.1 ec77.club may contain links to third-party websites or services, including payment provider portals. This Privacy Policy does not apply to third-party websites or services, and ec77 is not responsible for the privacy practices of any third party. You should review the privacy policy of any third-party service before providing your personal data.

14.Changes to This Privacy Policy

14.1 ec77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, ec77 will endeavour to notify registered players by displaying a notice on the Platform or by sending an email to your registered address. The date of the most recent revision is displayed at the top of this page.

14.2 Your continued use of the ec77 Platform following notice of a change to this Privacy Policy constitutes your acceptance of the revised Policy.

15.Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a privacy-related concern regarding your ec77 account, please contact the ec77 support team:

Support Email: [email protected]

Support Hours: 24/7 — Live Chat & Email

Live chat is available from within your logged-in ec77 account. ec77 aims to acknowledge privacy-related requests within 48 hours and to resolve them within a reasonable period in accordance with applicable data protection requirements.